We Are Unable to Process Your Payment Information Please Correct the Information and Try Again

Fix payment bug, such as declined or incomplete transactions

If you have problems paying for Google products, you lot might demand to prepare a problem with your payments profile.

Find the issue that y'all're experiencing below:

'Your transaction cannot exist completed'

A diversity of different situations may trigger this message. Try these suggestions to resolve the upshot:

• If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
• Check whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments centre settings. If they don't match, update your accost in your Google payments centre, and try the transaction once again.
• Try using a Google Play gift card to complete the transaction.
• Try using the best interface for your computing device:
  • If you lot're using a desktop computer, effort the transaction using the Google production'southward website.
  • If you're using a mobile device, attempt using the production'southward mobile app (if an app is available).
• If you lot're using guest checkout when the error occurred:
  • Try signing in to an existing Google Business relationship and placing the guild again.
  • Try creating a new Google Business relationship if y'all don't already take 1 and visiting the Google Store to endeavour the transaction again.

'Unable to complete transaction: expired card'

Bank check to see if your payment method is up to appointment. If it isn't, update it in the payments middle.

'Unable to consummate transaction. Please utilize another form of payment.'

Note: These steps too apply if you see the error message 'Your payment didn't become through. Please effort a different payment method or endeavor once again later.'

Attempt the following:

1. Check to see if your payment method is up to appointment. If it isn't, update information technology in the payments centre, then try your buy again.
2. Make sure that you have enough money in your business relationship for the buy.
3. If you're nonetheless having issues, contact your bank to see if there'southward a trouble with your account.
4. Try making the purchase again with a different payment method.

'Your payment was declined due to an issue with your account'

If you lot meet this message, it might be because:

• We saw a suspicious transaction on your payments contour.
• We need a little more than information to protect your business relationship against fraud.
• Nosotros demand a trivial more information to comply with EU law (European customers only).

To fix the effect, try the following:

1. Go to the payments centre.
2. Accept activity on any errors or requests in the payments centre.
   1. You lot might need to verify your identity before you tin can purchase anything through your Google Account.
3. Make certain that your proper name, accost and payment information are up to engagement.

'Unable to process payment: low card balance'

You lot might not have enough funds in your account to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is greyed out and says 'verify on pay.google.com'

Your card was reported every bit stolen. You must verify the menu before yous tin can employ it again:

1. Go to pay.google.com and sign in to your business relationship.
   1. If you have multiple accounts, sign in to the account with the greyed-out carte.
2. Click Payment methods
3. Next to the bill of fare that says 'Verification needed', click VerifyCharge menu.
4. Inside two days, you'll detect a temporary accuse on your carte du jour statement along with an eight-digit lawmaking.
5. To complete verification, get to pay.google.com and enter the eight-digit code.

If y'all try to verify the payment method again:

1. Confirm which carte yous want to verify.
2. Check how long ago you tried to verify your carte du jour.
   • If less than two days: Wait upward to two days.
   • If more than two days: Bank check your card argument. You should find a temporary accuse from Google called 'GOOGLE TEST,' with an viii-digit code.

Card is greyed out and says 'card is ineligible'

Yous can't apply this carte for this buy. Endeavour to make the buy again with a different card.

If the card that you want to utilise isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Acquire more than about what to do if you temporarily or permanently airtight your payments contour.

If you're withal having problem, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en-GB